Frequently
Asked
Question

Who comes to a psychologist?

People of all ages and walks of life who want some extra help with a problem, experience, or who need a space to speak and feel heard. There is no specific type of problem, person or purpose for seeing a psychologist. Our team works with individuals, couples and families.


How can I book an appointment?

Our admin staff are available from 9 to 5 Monday to Friday to help you book in your session with Northside. Alternatively, to book online, please click below.


Do I need a doctors referral before I attend?

A doctor’s referral is only necessary where you wish to claim a Medicare rebate.


Am I eligible for the Medicare rebate?

Individuals are eligible for Better Access to Mental Health Medicare rebates if you meet the criteria stipulated by Medicare and your GP completes a GP Mental Health Treatment Plan (MHTP), or you are referred for sessions by a psychiatrist or paediatrician.

If you do not already have a GP MHTP and wish to get one, you will need to call your GP practice and enquire if you need to book in with the GP or practice nurse to get a MHTP. Typically, writing a MHTP will require a double length appointment so it is important to discuss this with the medical receptionist.

Individual and group counselling is eligible for Medicare if your GP, psychiatrist or paediatrician deems you eligible to have a Mental Health Treatment Plan. If you do not already have one, you will need to make an appointment with your doctor to complete one.


What is a Mental Health Treatment Plan?

A GP MHTP entitles you to up to rebates for up to 10 individual therapy sessions per calendar year, plus at the time of writing,  an additional 10 sessions per calendar year for those impacted by COVID.

MHTP are provided as courses of treatment. Whilst your Doctor may refer you for less, a typical first course of treatment allows for six rebatable sessions. You cannot have more than six sessions before a re-referral is needed.

Your psychologist will provide a brief progress report to the referring doctor after the initial course of treatment. A re-referral is needed for you to continue getting a Medicare rebate after that course of treatment. A re-referral (in the same calendar year) is for four sessions or less, after which another brief report is sent to the Doctor, and another re-referral may be provided if needed.

Currently with COVID, MHTP sessions can be provided via Telehealth. Australians in eligible rural and remote areas with a MHTP are able to access Medicare rebates for Telehealth sessions. For details on eligibility and information about this, please click here.


Do you submit medicare claims or do I need to?

You can register your banking details with Medicare Easy claim through Northside Psychology. Then, once payment is complete, we can submit your claim to Medicare who will process the rebate into your bank account.


Will my health insurance cover some of the costs?

Your insurer may give you a rebate on mental health services, but this is dependent on your health fund and level of cover. We recommend speaking directly with your insurance provider to understand in detail what your policy covers.


Why consult a psychologist?

We all experience difficult periods. When facing these challenges, it can sometimes be easier if you have some extra help. Qualified psychologists can help these periods feel less overwhelming, by providing caring, expert support for specific issues.


How many appointments will I need?

This is dependent on your needs and goals. Once you have completed your initial session, your psychologist can provide an estimate of the sessions required. Creating lasting change depends on many factors, including the purpose of your visit and the goals you set. Often, the more successful you are at applying strategies between sessions, the less sessions you need.


How long are appointments?

Northside Psychology’s therapy sessions are typically 50 minutes long.


When is Northside Psychology open?

Appointments are available Monday to Friday, and some Saturdays. We offer some early morning and late eventing appointments. For specific availability, please call our friendly admin staff on 02 6255 3008 or click here.


What kind of treatments do you offer?

Our psychologists utilise a broad range of therapeutic strategies. You can find out more about the detail of theses therapies in the glossary of therapies. We offer, Cognitive Behaviour Therapy, Acceptance and Commitment Therapy, Interpersonal Therapy, Mindfulness, Dialectical Behaviour Therapy, Narrative Therapy, Motivational Interviewing, and Eye Movement Desensitization and Reprocessing.

Please note, not every psychologist practices every therapy, or works with all issues. We can help you find the best person in the clinic to suit you and your goals. To do this, we’ll ask briefly about your purpose for seeing a Psychologist, so we can match you with the best person at Northside.


Fees?

What does it cost to see a psychologist?

At the time of writing, the Australian Psychological Society recommended rate to see a Psychologist is $260 per 50 minutes. This rate is reviewed every financial year.

Our fees vary depending on length of session, and the experience and qualifications of your Clinician. Please call our Administrative Team to discuss the fees that will apply to you.

Please note, you are required to pay on the day of consultation.

Do you Bulk Bill?

No, we do not provide free or bulk billing services. We are a private practice and do not have Government funding to provide services.


How do billings work?

If you have private health insurance.

You will need to contact your insurer to check your eligibility for rebates. If you would like to claim on your private health insurance please advise our administration team. Then after your session, we will take payment, and provide you with a tax invoice to claim with your insurer. Please note, you cannot claim a rebate on both a Mental Health Treatment Plan and through private insurance.

If you have a Mental Health Treatment Plan.

Your Mental Health Treatment Plan entitles you to rebates on sessions. The rebate amount varies depending on what type of Psychologist you see (registered or clinical). As long as we have a valid referral on file and you have provided your bank details to Medicare, our administration staff can process the rebate for you straight after your session.

If you are attending through Workers’ Compensation, NDIS or other third party insurance.

When you call to enquire about making your first session, let our administration staff know you would like your insurer to pay for the services. We can then discuss the best way to get approval from the insurer, to simplify this process and work together to arrange a third party to pay for your services.


I’ve been referred to get an assessment for myself/my child, what does this mean?

Please see our assessments page for more information on seeking assessment at Northside Psychology.